Refund Policy

1.The general rule

Our services are digital and are usually processed automatically as soon as an order is confirmed, so an order often cannot be cancelled or taken back once it has started.

For that reason, all sales are final and refunds are not guaranteed. Refunds are granted at the Platform's discretion, in the cases described below.

2.When you may receive a refund

An order could not be completed because of a failure on the Platform's side or on the side of the supplier that fulfills it.

An order is cancelled or fails before it is carried out. In that case the full amount you paid for it is returned.

An order is only partly completed. The part that was not delivered is returned, calculated in proportion to the quantity.

A time-based rental cannot start, or it ends early. If you paid from your balance, you receive the amount back for the part you did not get to use.

An order is put under manual review. We check it, and if it was not carried out, the amount is returned to you.

Where the system can detect one of these cases, the refund is credited automatically and you are notified. In other cases, contact support.

3.When a refund is not given

The order was placed with incorrect details, such as the wrong recipient, username, identifier, or link.

The result depends on third parties, or it changed after delivery because of something outside our control.

The order was delivered as described, or you changed your mind or ordered by mistake.

The problem comes from how you use what you purchased.

The request relates to a balance top-up. Your balance is prepaid credit for use on the Platform. It is not withdrawn as cash unless the Platform explicitly offers that option.

The order or account is connected to fraud, abuse, or a violation of the Terms.

If a top-up was sent incorrectly, for example on the wrong network, to the wrong address, or without the required reference, it may not be recoverable. Contact support and we will look into it, but we cannot guarantee a result.

4.How refunds are paid

Approved refunds are returned to your Platform balance, not to the original payment method, unless we decide otherwise.

The refund appears in your balance and in your account history, and you can use it on any service on the Platform.

5.How to request a refund

Contact support through the link at the bottom of this page, or message us inside the bot.

Include the order number, the email or Telegram account you used, what went wrong, and any screenshots that help. Contact us as soon as you notice the problem, because older orders are harder to verify.

6.How we review requests

We review the order records and the supplier's status, and we may ask you for more information. We tell you the outcome once the review is done.

A refund may be granted in full or in part, according to what was actually delivered. Decisions are made at our discretion.

7.Abuse and disputes

Please contact support before opening a payment dispute or chargeback, so we can try to resolve the issue first.

We may refuse a refund, correct a balance that was credited by mistake, or restrict an account when we suspect fraud, abuse, or repeated requests without a valid reason.

8.Changes to this Policy

We may change this Policy at any time. Changes take effect when published on this page. Continuing to use the Platform after a change means you accept the updated Policy.

If translations of this Policy differ, the Arabic version prevails.